Client Servicing Associate
LOCATION: Dubai, United Arab Emirates
Reporting To: Client Success Manager
JOB DESCRIPTION:
The client servicing associate will be responsible for Active & Passive Clients.
Responsibilities under Active Clients:
- Will be involved in the scope of work definition process for every new project.
- Liaising with the technical team to get updates on the progress of the product implementation.
- Maintaining a detailed and accurate record of all client details and communications.
- Communicating with the client on a daily basis regarding the progress of the implementation of the product.
- Be the client representative and liaise with the technical team to ensure the client gets the best value out of the product.
- Ensuring to respond to client queries in a professional and timely manner.
- Providing clients with relevant information on the products and services offered by the company.
- Train the client on the product during handover as well as support the client once the product has been handed over.
- Responsible for User Acceptance Testing (UAT), after product implementation has been completed.
- Performing on-site visits to the client.
Responsibilities under Passive Clients:
- Maintaining long-lasting business relationships with clients.
- Visit the clients once a month.
- Maintain constant communication with the client and resolve client queries & issues which will help in developing new business & scope of work.