Operations head
LOCATION: Dubai, United Arab Emirates
We are seeking a highly driven and strategic Operations Head to lead and optimize the internal operations of Zopreneurs. This leadership role is central to ensuring cross-functional efficiency, aligning departments with organizational goals, and creating scalable processes to support growth. You will act as a key bridge between the Client Success and Technical teams, while overseeing systems, processes, and team performance to ensure project excellence and client satisfaction
JOB DESCRIPTION:
- Own and drive the end-to-end operational strategy for the organization, aligning workflows, systems, and deliverables across departments.
- Assess and continuously improve internal processes including project implementation, SOWs, and closure documentation to increase efficiency and effectiveness.
- Create and implement new operational frameworks and scalable processes with a forward looking quarterly roadmap.
- Ensure timely and accurate updating of client information and project statuses in CRM systems (Zoho).
- Serve as the central point of coordination between the Client Success and Technical teams to ensure project timelines, deliverables, and communications are aligned.
- Facilitate structured weekly reviews with both department heads to assess progress, address roadblocks, and align on outcomes.
- Evaluate project cases logged in the CRM to ensure resolution quality and consistency.
- Regularly assess team and departmental performance using metrics like project delivery timelines and delay analysis.
- Conduct structured performance reviews for both the Client Success and Technical Managers.
- Design and deliver monthly training sessions for key managers with curated 3-month training plans focused on leadership, execution, and client outcomes.
- Lead initiatives focused on long-term operational improvement and project enhancement.
- Develop and execute a 3-month plan for strategic enhancements across the project lifecycle, from onboarding to closure.
- Conduct monthly SWOT assessments and team reviews to identify skill gaps, strengths, and areas for growth.
- Drive team morale initiatives to build a strong culture of collaboration, ownership, and continuous improvement.
1. Operational Leadership & Process Optimization:
2. Cross-Functional Coordination:
3. Performance Monitoring & Training:
4. Strategic Planning & Project Enhancement:
5. Team Development & Engagement:
SKILLS AND QUALIFICATIONS:
- Minimum 5+ years of experience in operations or project management, preferably in a tech or client-centric organization.
- Salary between AED 6000 to AED 8000 /Month
- Strong understanding of business operations, cross-functional workflows, and CRM platforms (Zoho preferred).
- Demonstrated experience in team leadership, training, and performance management.
- Analytical thinker with a strategic mindset and the ability to design and implement scalable processes.
- Excellent verbal and written communication skills with strong stakeholder management abilities.
- Proactive, solutions-oriented, and organized with a high level of accountability.